<h2>What is an internal SMS note?</h2>
An internal SMS note is an Everyware feature that allows you to add a note within an existing conversation that is only visible to you and your team. To send an internal SMS note:&nbsp;
1. Go to the&nbsp;View Messaging&nbsp;Page
<img src="https://cdn.livechat-files.com/api/file/kb/file/16895055/e0f8c01feb-e95442bed55df5e652f9.jpeg">
<ol start="2">
<li>Click over to&nbsp;Note&nbsp;within the conversation</li>
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<img src="https://cdn.livechat-files.com/api/file/kb/file/16895055/6a88398be3-b2416389edd0bf8139b2.jpeg">
3. Click the&nbsp;"Quick Reply" icon&nbsp;in the bottom left corner
4. Select the SMS internal note template of your liking from the dropdown menu and&nbsp;Save Note
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Need to create internal SMS Templates for notes? Learn more here: <a href="https://everyware.kb.help/how-do-i-add-a-new-sms-template/">How do I add a new SMS Template? | Help Center (kb.help)</a>

WHAT IS AN INTERNAL SMS NOTE?

An internal SMS note is an Everyware feature that allows you to add a note within an existing conversation that is only visible to you and your team. To send an internal SMS note: 

1. Go to the View Messaging Page



 2. Click over to Note within the conversation



3. Click the "Quick Reply" icon in the bottom left corner

4. Select the SMS internal note template of your liking from the dropdown menu and Save Note

 

Need to create internal SMS Templates for notes? Learn more here:

How do I add an internal SMS Note?

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