How do I set up and track SMS Surveys?
You can distribute survey requests to one customer at a time, many customers at once, or in specific cases only as part of an an auto message workflow.
⚠️ If you want to track your survey responses and see your business' overall positive response rating for a specific time period, you must use the Automation Workflow 'Auto Reply Rating' trigger method.
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METHOD 1
Survey SMS Template + Auto Reply to Rating Automation Workflow
1) Review and Save the Survey SMS Template
2) Request Survey Responses:
- Send 'Survey' Template to request responses from many in an SMS Campaign
- Send 'Survey' Template to request responses from one contact in a Text
3) Export Messages Report and Analyze Responses in MS Excel
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METHOD 2
Exact Keyword Match Automation Workflow Survey Method
1) Create Survey Exact Keyword Match SMS Templates
2) Request Survey Responses:
- Request Survey Exact Keyword Match with Every Receipt Auto Message
- Request Survey Exact Keyword Match from One Contact in a Text
- Request Survey Exact Keyword Match from Many in an SMS Campaign
3) Export Messages Report and Analyze Responses in MS Excel