How to use your integrated payment hardware

Everyware supports card swipe terminals payments at the point of sale.

⚠️ Card-Present transactions must be approved for your merchant account before you can integrate swipe hardware. Speak to an Everyware representative to add this capability to your existing account by emailing Success@everyware.com

How to Set Up & Get Paid with Integrated POS Hardware

1. When your device is delivered, plug it in and power it up *You'll need access to an ethernet plug.

2. Your Everyware account will sync to your terminal

3. Create and send a Quick or Detailed order to your synced terminal

4. Email and/or Text your POS payment receipt.

Create and send a Quick or Detailed terminal order to an active terminal

Quick Terminal Orders

The Quick Terminal Order tool allows you to type in the amount due, a new contact, existing contact or no contact profile at all, and then send the order to an active terminal.

Quick Order for a New Customer

1) In the Quick Terminal Order window, create a new contact with the +Add New Customer button

2) Enter First Name, Last Name and Cell Phone number fields

3) Enter the Amount Due

4) Select an Active terminal from the Terminal dropdown list

5) Send

6) After customer swipes to pay for their order and the successful transaction status will appear in the View Payments page table, where you can click the hyperlinked Account Name to open the new customer's profile.

Inside the customer profile, you will also see the POS transaction saved in the Payments tab, where future payments made by this individual will also appear.

Quick Terminal Order New Customer

Quick Order for an Existing Customer

When a customer who has a contact profile already saved into Everyware is ready to check out in-person:

1) In the Quick Terminal Order window type the contact's name into the search bar

2) Select the matching contact from the search results

3) Enter the Amount Due

4) Select an Active terminal from the Terminal dropdown list

5) Send

Quick Terminal Order Known Customer

Quick Order for NO contact

When you don't need to save a transaction with a contact profile at all, skip the search and add new steps:

1) In the Quick Terminal Order window enter the Amount Due

2) Select an Active terminal from the Terminal dropdown list

3) Send

4) After customer swipes to pay for their order and the successful transaction status will appear in the View Payments page table with the Account Name as 'POS Customer'

Quick Terminal Order No Contact

👆 If you do not see the name of the terminal you want to send an order to in your Terminal* dropdown list, make sure the device is on and connected to the internet. Once confirmed, wait ten minutes and refresh your Everyware portal tab.

Detailed Terminal Orders

To include line item details and calculate the order price before sending it to an active terminal to be paid in person, use the Terminal Detail Order function.

Print or Send your POS payment receipt

Go to Payments > View Payments page
Locate the row for the terminal transaction
Click the View Receipt link
Print or Send the receipt

👆 You must have contact's email address saved to their profile to send email receipts. Customers who pay Quick Terminal Orders are not saved with customer details and you will need to update the POS Customer's email address to send their receipt.

Available Terminal Models

Everyware currently offers:

the Basic Ingenico Lane/3000 model, which focuses on processing EMV payments for fast multi-lane checkouts. It includes a high-end keypad for seamless PIN entry.
the Ingenico Move/5000 model, which focuses on processing EMV payments for multi-lane checkout use cases. It includes a large touchscreen display, enables accelerated checkout, with electronic signature and boosted NFC acceptance, and is designed for the most demanding retail environments.
the Link/2500 model, with a WIFI connection, Chip/Card Reader, Magistripe Reader, NFC acceptance

If you are interested in ordering a different hardware make or model, please let your Everyware Rep know and we will work together to test new models as we add them to the Everwyare-supported device lineup.

POS Payment Hardware FAQs

Who is the primary contact for POS terminal support?

The Everyware Customer Success team will be the primary contact for setup, testing, troubleshooting etc.

Estimated Time of Arrival on device shipments? How long until my device comes in the mail?

Once your merchant account is approved for Card-Present payments, your devices will be configured for your Everyware account and then ship within approximately 5-7 days. You will receive an email when you are approved and another when your devices are shipped. The Everyware Customer Success team will track your shipment and delivery to make sure everything arrives as planned and will inform you of any delays.

How do I return a device that is not working?

Let the Everyware Customer Success team know what isn't working first and we'll try to troubleshoot the issues with you. If we can't fix the problem or if there's something wrong with the hardware, we'll work with you to get a replacement terminal.

Can I connect multiple POS payment terminals with one Everyware site?

Yes. You can connect many terminals to your Everyware sales site as long as they're supported by the same POS system. A Clover POS terminal for example, cannot be connected to a Sales Site that is integrated with another POS terminal-type such as an Ingenico Lane/3000.

Do the integrated terminals support tap to pay (NFC Capable)?

Yes. Near Field Communication (NFC) payments are available with Everyware-supported POS payment terminals, meaning when a contactless payment-enabled card taps or hovers over the terminal their payment information will transfer wirelessly.

Do the integrated terminals have chip readers (EMV Capable)?

Yes, the terminals integrated with Everyware include an EMV application for processing chip card transactions. Customers with chip-enabled cards can "dip" or insert their chips into the chip readers to transmit their payment information.

Can my customers use ApplePay at the Everyware payment terminals (Digital Wallet Capable)?

Not yet. But we do plan to add this capability in the future.

Where do I find device credentials to connect to Everyware?

We will walk you through device set-up for the first time, which begins with syncing your pre-configured device to your Everyware account in the POS Settings tab 'Sync Terminals" button. You do not need to obtain any names or passwords outside of your Everyware login credentials.

What do I do if my POS transactions fail?

Contact Everyware Customer Support and provide details about the circumstances of the transaction. The card may have been declined by the issuer or the hardware could have malfunctioned. We will troubleshoot with you. If all else fails, consider logging into the Everyware payment portal and sending your customer an invoice by text as an alternative.

Are USB or Wi-Fi connections supported by Everyware payment terminals?

Not yet, but will be added very soon to the lineup of supported makes/models.

How are the annual SSL certs pushed to the devices each year?

Everyware currently integrates with the Lane/5000 or the Lane/3000 which are Ethernet-only.

Who handles the device firmware updates and how is that processed?

Everyware will push any updates to terminals remotely. Terminals automatically reboot every morning and if there are updates you will see them on the terminal once they have been picked up and installed.

How are the Terminal IP addresses configured?

Terminals are configured before they're shipped. Once you receive them there should be no additional configuration needed, only an outbound internet connection so the terminal can connect to the payment gateway.

Do we get test devices in the mail first, then live ones?

POS Terminal integration is a standard Everyware offering. If your business is ordering devices in bulk or utilizing APIs to integrate terminal functions with your system, your Everyware Solutions Engineer will help build a testing and go-live plan for integrated payment hardware. We will need to provision separate test and live configured hardware as it is not possible to reassign test hardware with live environment credentials. i.e. You'd always keep one test device and one live device if it is necessary to test larger, more complex integrations for your business.

See Everyware Terms for more on appropriate use of Everyware-issued payment hardware