Identity Verification

Everyware's suite of Identity Verification Solutions, including Identity Match and ID Document Verification, is designed to fortify your business against fraud and financial loss.

Ask your Everyware representative or email success@everyware.com to have Identity Verification enabled for your Everyware site(s).

Once enabled, your site will have:

Identity Settings
Identity Staff Profile Controls
Identity Contact Profile Tabs
Identity Quick Action in View Messages
Identity Contact Summary Tab in View Messages

Configure Staff Identity Verification Access

Choose which staff can initiate Identity Matches and ID Document Verifications by:

1) Clicking the staff member's profile from Settings > Staff > Payment Settings

2) In the Notifications tab of the profile window, toggle on Identity Match and/or ID Document Verification permission

Once toggled ON, the staff member will be able to see the Identity Contact, View Messages, and View Payments page information and perform Identity Verification functions.

Identity Match

Identity Match allows you to perform a real-time check of a contact's name, address, and mobile phone information against our expansive U.S. census and credit bureau dataset.

Configure Identity Match Settings

1) Navigate to Settings > Identity

2) Set the re-verification requirement interval you prefer. Security industry best practice suggests re-verification every 3 months. You may set the expiration to:

3 months (Default)
1 month
6 months
1 year

Verify Identity Match from a contact's profile

1) Navigate to Contacts > Find the Contact to Verify > Edit > Identity Tab

2) Click "Verify" > In the Verify Contact window, review the First Name, Last Name, Address 1, Address 2, City, State, and Postal Code and click the next "Verify" button

3) See match results in the profile Identity tab Identity Match summary tile and table below

Verify Identity Match check from the View Messages page

1) Navigate to Messages > View Messages > Search for the contact name to verify from the left column > Select

2) Click the Identity tab in the right column > Click the Verify button > Review information > Click the next "Verify" button

Review Identity Match Results

After running an Identity Match check, you will see three possible match statuses on the contact's profile and in other Identity Summary tiles and statuses throughout the portal.

Full Match: Mobile matches all 6 critera
1. First Name*
2. Last Name*
3. Address Line 1*
4. City*
5. State*
6. Postal Code*
Partial Match: Mobile matches some criteria
No Match: Mobile does not match any criteria

Identity Match API Request

Identity Match can also be implemented as part of digital invoice payment processing, either by holding transactions when an identity is not verified or monitoring them only.

To integrate this valuable feature into your existing platform, review the docs with your developer and get in touch with an Everyware Rep to help scope and execute the plans.

ID Document Verification

Initiate an ID Document verification by sending a secure link via text from the Everyware portal or ID Document Verification Request API. Contacts use a guided mobile interface to scan their ID and review a few key personal details. We verify the information against multiple external sources and return instant results.

Add another layer of certainty with the ID Document Verification +Liveness Check option. After a user scans their official document, they take a selfie from their phone and our system performs a biometric match between the selfie and photo on the ID document. The combination of document scanning and a liveness check provides a dual-layered approach to authentication, helping to ensure the person presenting the ID document is its rightful owner.

Configure ID Document Verification Settings

Adjust re-verification and link expiration settings to ensure your business's ongoing security and compliance.

By default, ID Document Verification links will expire after one year or on the document's expiration date if under a year.

Customers can request a new link by text message after the expiration for up to 30 days.

You may use the drop downs on the settings tab to change these dates to meet your specific business needs.

Run an ID Document Verification Check

Contacts can click the secure request link you send to complete the four guided ID Document Verification steps in their browser window.

Run an ID Document Verification +Liveness Check

Contacts can click the secure request link you send to complete the five guided ID Document Verification steps in their browser window.

Identity Verification FAQs

1) Does Everyware store the ID Document or selfie images so I can access them later?

A: No. And contacts are reassured before they begin the ID Document Verification process that Everyware will not store or share their images beyond what's necessary for validation purposes.

"Your information will only be used to validate and will not be stored."
"We use selfie verification for added security. It helps ensure you're the legitimate document holder and prevents fraud. Your selfie data remains confidential and isn't shared or stored by others. Your security is our priority."
"We treat your documents and information with the utmost care. In certain situations, we might share them with trusted third parties to verify your identity or authenticity of your documents. These third parties are strictly bound by confidentiality and time limits. Alternatively, we may handle this verificaiton process ourselves. Rest assured, your security is our priority."

2) Is there a cost for verifying identity data or documents?

A: Yes, merchants are billed for each Identity Match, ID Document Verification and/or ID Document Verification with Liveness Check.

3) Is the customer's DOB used to verify an identity?

A: Yes, when an ID document is the verification method, the DOB on the document will be one of the criteria used to verify the individual.

4) Which types of ID Documents are supported for ID Document Verification?

A: U.S. issued Driver License, State ID or Passport only

5) What is the contact's data being matched against?

A: Our partners employ a state-of-the-art, cloud-based system that utilizes artificial intelligence (AI) and machine learning (ML) for entity resolution. This powerful engine leverages sophisticated linking techniques and algorithms to make sense of complex data. It taps into a comprehensive database that includes credit header information, exclusive proprietary data, public records, and other publicly available information, effectively covering nearly the entire U.S. adult population. Through this, we gain access to detailed identity insights and real-time analytics, offering a level of depth and coverage that is unparalleled.

6) Can a customer upload a saved photo of their ID Document instead of taking a new picture?

A: Yes, they may upload an image rather than taking a live photograph of their document.