There have been new requirements from the campaign registry and national phone carriers to ensure proper 10DLC registration, namely to ensure less blocks when sending SMS messages and protection of consumers from spam and phishing text messages.
They were recently updated as of November 2024 to the list of requirements each business needs to adhere prior to sending text messages by February 1, 2025.
The 10DLC (10-Digit Long Code) requirements are primarily overseen by The Campaign Registry (TCR), which manages the registration of businesses using 10DLC. TCR ensures that businesses comply with messaging regulations and helps carriers identify and manage messaging traffic. Mobile carriers, such as T-Mobile, AT&T, and Verizon, also play a key role in enforcing 10DLC requirements by imposing surcharges, blocking unregistered traffic, and setting technical standards for message delivery.
NOTE: If this is new to you, please review this Knowledge Base article titled 10DLC Messaging Registration & Avoiding Common Blockers to understand the 10DLC process, why it's required, and other steps to become registered.
3 Options to take Payments without SMS
- QR codes print or website
- Hosted Payments Page - collect donations or payments
To discuss your compliance with us and talk to expert
- Calendly link - schedule time with us next week
- Directly chat with us
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3 New Requirements:
The Terms and Conditions and Privacy Policy on their websites must have individual links for visitors of the website to access.
Here are some sample templates:
If you already have these policies in place, then please update with the following info.
- The Terms and Conditions page must contain the following paragraphs:
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- Please note that, subject to end-user opt-in, [company name] will periodically send SMS Payment links receipts and care-related notifications. Msg volume may vary. Text HELP for help. Reply STOP to unsubscribe. Msg&Data Rates May Apply.
- Before you continue using our website, we advise you to read our privacy policy [insert link to privacy policy] regarding our user data collection. It will help you better understand our practices.
- Please note that, subject to end-user opt-in, [company name] will periodically send SMS Payment links receipts and care-related notifications. Msg volume may vary. Text HELP for help. Reply STOP to unsubscribe. Msg&Data Rates May Apply.
-
- The Privacy Policy page must contain the following paragraph:
- At [Company Name], no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Additionally, the privacy policy page must NOT have any language stating that they can share any personal data even WITH consent
- Additionally, the privacy policy page must NOT have any language stating that they can share any personal data even WITH consent
- At [Company Name], no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- An opt-in consent check box defaulted to ‘unchecked’ for a visitor to agree to be contacted by text
- [ ]By submitting this form and signing up for texts, you consent to receive marketing text messages (e.g. promos, cart reminders) from [Company Name] at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy [link] & Terms [link]
- NOTE: The check box cannot be pre-checked or required (*), as making it required would no longer be considered “opting in”
- The form should be able to be submitted without checking the box
Once these are complete, please email the following to Success@everyware.com:
- Link to the Terms and Conditions page
- Link to the Privacy Policy page
- Link to opt in on website if capturing mobile numbers off the website for opt in
- Ie contact form link
- If Verbal, In person or Private portal please provide the screenshot for us to submit
- NOTE: If you have a verbal consent or registration form capturing the mobile number, please refer to the 10DLC Messaging Registration & Avoiding Common Blockers Knowledge Base article for guidance
The information provided above is not intended to serve as legal advice or to create a legal relationship between Everyware and any party. Users are encouraged to seek legal counsel to ensure compliance with all relevant legal and regulatory requirements, including but not limited to those set forth by the Federal Communications Commission (FCC), the Telephone Consumer Protection Act (TCPA), and carrier-specific guidelines.